Privacy Policy

We understand the importance of maintaining your privacy and are committed to protecting any personal information we hold. The information we hold may include detail provided by you in this agreement and a record of you pet’s treatment. Your information is stored in a secure Veterinary Software and is only accessible by those required to operate our business. You have the right to request access and correction to your personal information.


What this policy covers:

Our privacy policy covers, but is not limited to, our website at

It also applies to personal information collected by us through other channels or sources, such as through form submissions, or information submitted during checkout.

By making use of this website, or our services – you are deemed to have accepted this privacy policy and all provisions provided within. 



This policy explains how Nursing Pawfection collects ‘personal information’, how that information is stored, secured and handled, and what rights you have in relation to that information, and retrieving or deleting your information.


What is ‘Personal information’:

‘Personal information’ is information about an identifiable individual, company or business.

Personal information that we might collect from you includes your name, address, contact details (such as telephone number and email address), your payment details, and banking details. Specific activities may request additional information such as your pets details and those of your vet.


Collection and use of personal information:

Personal information is generally collected directly from you. However, sometimes we may use publicly available information to update your details.

Other than the updating of information referred to above, Nursing Pawfection does not collect personal information from you unless you voluntarily choose to give it to us via one of our website properties, over email, a phone call, face-to-face communication, or by post.

By providing Nursing Pawfection with your personal information, you accept this privacy policy and authorise us to collect, store and process your information in the ways outlined in this policy.

We use personal information provided to us for the purposes for which it is provided, and for related purposes relevant to our activities. This might include (but is not limited to):

  • Processing payments
  • Following up on your pet’s wellbeing
  • To market and communicate our news and important items of interest to you (if you have elected to hear from us. You can opt out at any time).

We do not sell, publicly disclose or rent your personal information to any person or entity.


How we store personal information:

Nursing Pawfection houses information on databases, web servers, local devices, computers and on cloud storage services.

Some of these are within New Zealand and some provided by overseas entities, or copies are stored on overseas services.

These may be provided by partner providers who operate their own privacy policies and data security policies that Nursing Pawfection has decided is sufficiently adequate and reliable as an enterprise class data storage facility. Nursing Pawfection however accepts no liability for the performance, security and reliability of such entities.

Our partner providers at anytime may include Google, Microsoft, Facebook, Dropbox, and Web Drive.


Social marketing and web analytics:

Nursing Pawfection utilises technology for marketing and promotion activities that may anonymously make use of personal data to deliver ads or social content. This may include Google and Facebook re-marketing services that can identify a person by their email or social login data.

Additionally, we make use of Google Analytics for web statistics that provides anonymous web usage data and web interaction analysis to us.

Nursing Pawfection suggests users of such channels are always familiar and satisfied with the individual data and privacy policies put out by these organisations.


Cookies and automatic recall of web data:

Our websites use cookies. A cookie is an element of data that our site can send to your browser, which may then be stored on your hard drive or device. Our web site uses cookies to customise certain options and to make it easier for registered users to engage and complete online forms without re-entering data, and to improve the experience of regular visitors. You may set your web browser to notify you when you receive a cookie, or to disable cookies altogether.


Pages and services that handle credit cards:

Nursing Pawfection does not permanently store your credit card details.

Our checkout page uses a third party payment processor supplied by Stripe, one of the world’s leading payment handling services (see Stripe processes payments using Secure Sockets Layer (SSL), a security protocol that provides communications privacy over the internet in a way that is designed to prevent unauthorised parties from intercepting data communications.

Payment Card Industry Data Security Standards (PCI DSS) define industry best practices for handling and protecting credit card details. All storage and transferal of your financial details by Nursing Pawfection and our payment processors is PCI compliant and is routinely reviewed and improved to ensure compliance.


We protect your information online and offline:

While we use SSL encryption to protect sensitive information online, we also protect user-information that may be stored locally or on a hard copy. All of your information, not just the sensitive information like a credit card number, is restricted in whom can access it. Only employees who need the information to perform a specific job are granted access to personally identifiable information or information that might be sensitive in nature.


Your rights; updating, requesting or deleting information:

You have the right to know what information Nursing Pawfection holds about you, and to correct it in case of error or to have it erased if you wish. These obligations are provided in accordance with the Privacy Act 2020 (Principle 6 – Access to personal information and Principle 7 – Correction of personal information).

If you have any questions about the information we maintain about you or your membership details please contact or contact our data privacy officer below.


Updates to this privacy policy:

Nursing Pawfection update this policy from time to time or as may be required. We do not generally advise our website users of updates to this policy, therefore we encourage you to revisit this page periodically to ensure you are comfortable with our current policy.

The policy was last updated on 11 April 2023.


How to get in touch:

This privacy policy is reviewed on a regular basis. If you have any questions relating to this policy, please address them to our privacy officer via